A high-volume e-commerce client faced significant challenges managing bulk-order deliveries across multiple logistics providers. Their order management team was burdened by manually logging into various courier portals for shipment creation and status tracking, resulting in inefficiencies, delays, and a high volume of customer inquiries.
To overcome these issues, we developed an API-integrated delivery management system. This solution centralized shipment creation and tracking across all major logistics partners. The system seamlessly pulled real-time data from providers like Delhivery, Blue Dart, and Ekart, allowing the client to manage all deliveries from a single, unified dashboard. Automated shipment generation, label printing, and tracking updates drastically reduced manual intervention.
The implementation of this system led to substantial improvements: customer support calls related to delivery status dropped by over 63%, significantly reducing the burden on the client’s support team. The order management team saved dozens of hours each week, boosting operational efficiency. With centralized visibility, faster shipment processing, and improved customer communication, the client was able to scale order volumes confidently while ensuring a smooth post-purchase experience.
