A Fortune 500 company sought to unify partner education and information across 94 countries, requiring a scalable, multi-language platform to incentivize learning and provide access to solutions.
We engineered a bespoke Loyalty Management Application, a central hub for partner engagement. Key features included API integrations with LMS, region-based business rules, BI integration, a multi-functional points reward system, multilingual CMS, multi-site administration, deep linking, and gamification.
The application demonstrated robust performance with approximately 10,000 monthly logins from 118 global locations. It handled 1,100 daily page views, efficiently pulling 12 million data points monthly from Websphere and 300,000 daily records from an FTP server.
The Loyalty Management Application delivered significant benefits: a 90% program participation rate, 12,095 educational modules completed (20% over target), and 1,287 certifications (38% over target). It showed an 86:1 ROI, enhanced communication with channel partners, strengthened relationships, and won the Brandon Hall Excellence Award for Best Channel Incentive Program.
Initially a 3-year contract, the project's continuous success led to three extensions, resulting in an 8.5-year partnership, highlighting the solution's enduring value.
